
FAQ's
Frequently Asked Questions
What happens if it rains?
Barn Elms Sports Centre: Our wet weather program means that for the classes in the morning we have a small room we can utilise to encourage hand-eye coordination and motor skill games. If ahead of time it looks like a complete wash out for the day, I will cancel and offer you a credit and a day to make up the lesson that was lost.
What ball colour am I supposed to book onto?
Please check our Ball Colours and Abilities page to find out what age group your child falls into. On the menu click 'Classes'.
If the coach thinks you would be better within another class then we will move you as soon as possible.
Can we buy uniform from you?
Of course! Beatha's Tennis Community and Tots Tennis t-shirts and caps will be available very soon. Watch out for an email with all of the details.
What if I need to cancel?
You have 7 days before the beginning of the term to cancel to be eligible for a full refund. Unfortunately we don't offer refunds for anything under our cancellation period. For special circumstances, contact me and we can arrange credits for the next term or a partial/full refund.
How does the Direct Debit work?
Direct Debit is used for all of the classes with Beatha's Tennis Community. During the year we operate during 3 terms which equals to 36 weeks.
Each week we times by 36 weeks and divide that by the year to come up with a monthly cost.
For example:
Orange Ball = £12 per week.
£12 x 36 weeks = £432
£432 / 12 months = £36 per month
If I cancel due to rain or anything else, I will send an immediate refund for that week or I will organise a make up session to ensure we don't miss out on any of our 36 lessons in the year.
Do I need to bring any equipment?
Tots Tennis: We provide all rackets for the kids and we have mini nets and tons of balls and equipment. However, we will also be selling mini rackets and accessories like coloured grips and animal dampeners if you would like your child to have their own and to customise it how they want to!
Juniors at all venues: I do have spare rackets for you to use if you forget your own. So don't panic if you have forgotten anything!
All Players: Please remember bottles of water!